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FAQ

Do you offer FREE Shipping?

We are pleased to offer free domestic shipping with no minimum purchase. We also offer free international shipping with a minimum purchase of $120.00 USD.

How to care for your Chakra Intimates collection?

Your pieces will probably be a little disheveled from the trip getting to you. Aren’t we all after a long journey? So to get them looking their best, prior to your first wear, and then subsequent times after, we suggest following the care instructions you will find on the label. Wash your item(s) in a laundry bag to protect the gemstones, then lay them flat or on a laundry rack to dry. Laying them flat instead of hanging will ensure they keep their intended shape. This is for all pieces, especially the Resonance Robe so that you avoid the dreaded “hanger shoulder” look! After fully dried, they should be wrinkle free and ready to bring you a feeling of incomparable comfort, sexiness and support. Care for your garments as you would any precious treasure and they will reward you with many occasions of joy and grounded support.

What is the fabric and why it matters?

We’re proud to feature Lenzing Modal as our primary fabric for all our collections. Lenzing Modal is manufactured from plantation grown European Beech trees using a non-toxic, chemical free process, is 100% biodegradable and considered one of the world’s most sustainable fabrics. Even more importantly, it is one of the softest and most comfortable fibers on earth, with flexibility that creates an unbelievably flattering fit for all body types. Fabric content: 96% Lenzing Modal, 4% Spandex

Who made it and why it matters?

At every step we strive to create garments that will make you feel just as good about supporting the methods that create them as you do wearing them. We proudly process every portion of our garments in a sweatshop-free environment, by local LA based artisans who love their craft.

What makes the product unique and why it matters?

We are proud to be the first and only spiritually inspired lingerie line by combining our devotion of spirituality with our mission to create ethically made goods. From our own experiences with healing energies, we believe in the ability to reinforce one's own strength by bringing the healing power of the Earth close to us. Wearing Chakra stones against the body is a great way to experience this sensation; promoting a sense of personal power and well being. Lingerie, that by its intimate nature, provides a feminine channel to connect to your spirituality and self-confidence with the support of nature. Each garment is lovingly hand-sewn with a gemstone that correlates to the Chakra it rests upon, providing you with a luxurious garment that harmonizes a sensual feeling on your body and a positive feeling in your soul! Our eco-friendly practices extend to include recycled tags and reusable packaging. These choices represent our devotion and genuine care for both the environment and the artisans who make them. As sustainable innovations grow, it is our aim to continue using the best practices available to minimize any environmental impact.

How easy is it for me to get in touch with support?

We’re always happy to lend support in anyway you need. Please email us at chakra@chakraintimates.com if you have any questions or concerns about your purchase and we will get back to you within 24hrs of your inquiry.

Do you have a size chart?                                                                                                  Here is our general sizing guide but if you are unsure, please just ask and we’ll be happy to assist you finding the perfect fit.

Bras and Bralettes Size: Small (2-4) Medium (6-8) Large (8-10); Ribcage: Small (27-29”) Medium (30-33”) Large (33-35”); Bust/Cup: Small (32-34” A-B) Medium (34-36” A-D) Large (36-38” B-D). *Cup sizes overlap due to the flexibility of the fabric and individual ribcage to bust ratio

Bottoms Size: Small (2-4) Medium (6-8) Large (8-10); Hip: Small (32-34”) Medium (34-36”) Large (36-38”) *Take measurement 2” below your hip bone as our waistband lays between the hip and upper thigh bone.

Can I return the item?

Yes, all items are returnable in their new, unworn, unwashed condition with all original tags attached within 14 days of purchase for store credit or exchange on www.chakraintimates.com.  However, due to the intimate nature of purchasing and trying on panties, we just ask that you please be mindful and considerate to try on only with your own underwear underneath to make sure size and fit is correct in the event you need to return so that they remain in perfect condition. Thank you for your understanding. For exchanges or returns, it is your responsibility to ship the item(s) back to us, then we will happily take care of the shipping charge back to you. Please note that refunds will be credited back to the original purchasing card only and items purchased at any retailer other than chakraintimates.com must be returned to the retailer where purchased.

Is the team friendly, professional, competent?

Your satisfaction is our number one priority so please reach out to us via email at chakra@chakrainitmates.com and we will happily assist any inquiry you have.

What are the shipping costs?

US shipping is usually calculated by weight but we are pleased to offer promotional free shipping for US orders. Unfortunately we cannot offer free shipping for international orders.

What are the delivery times?

We try process all orders within 3 business days, but usually we try to beat that. You will receive an email when your order has been fulfilled and is sent out. For shipping within US and to Canada, we offer USPS Priority Mail shipping. For International shipping: we offer USPS International Priority Mail, with a 6-10 day delivery estimation. Please be aware that international orders sent through USPS only offers tracking within the US borders so as soon as it leaves US soil, it cannot be tracked further to the destination. We also cannot foresee what additional custom fees, taxes or surcharges that your country may charge and cannot be held responsible for those possible additional charges. Here is a link for a Duty Calculator for US to Canada purchases: https://www.crossbordershopping.ca/calculators/canadian-duty-calculator For UK and Europe: https://www.dutycalculator.com

What if I don’t like what I bought?

We want you to be happy with your purchase. Should you not be thrilled with your item, please email us at chakra@chakraintimates.com and let us know how we let you down. Please also read our general return policy.

What about my privacy?

We respect your privacy and won’t sell your personal information to anyone for any purpose. The information you provide will be used to process your orders, keep you up to date on our latest news, events and promotions and to maintain our internal record keeping. Our website uses industry standard secure sockets layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information that your credit card details.