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Returns and Shipping


Returns: All items are returnable in their new, unworn, unwashed condition with all original tags attached within 14 days of purchase for store credit or exchange on www.chakraintimates.com.  However, due to the intimate nature of purchasing and trying on panties, we just ask that you please be mindful and considerate to try on only with your own underwear underneath to make sure size and fit is correct in the event you need to return so that they remain in perfect condition. Thank you for your understanding.

For exchanges or returns, it is your responsibility to ship the item(s) back to us, then we will happily take care of the shipping charge back to you. 

Please email us at chakra@chakraintimates.com if you have any questions or concerns about your purchase.

Please note that refunds will be credited back to the original purchasing card only and items purchased at any retailer other than chakraintimates.com must be returned to the retailer where purchased.

Shipping info: We will process your order within 3 business days, but usually we send out 1-2 days from receiving your order. You will receive an email when your order has been fulfilled and is sent out. For shipping within US and to Canada, we offer USPS Priority Mail shipping.

For International shipping: we offer FREE SHIPPING for orders over $120 USD. For all other orders we offer USPS International Priority Mail flat rate shipping, with a 6-10 day delivery estimation. Send any questions to chakra@chakraintimates.com. Please be aware that international orders sent through USPS only offers tracking within the US borders so as soon as it leaves US soil, it cannot be tracked further to the destination. We also cannot foresee what additional custom fees, taxes or surcharges that your country may charge and cannot be held responsible for those possible additional charges.                                     Here is a link for a Duty Calculator for US to Canada purchases: https://www.crossbordershopping.ca/calculators/canadian-duty-calculator For UK and Europe: https://www.dutycalculator.com

 

Privacy: We respect your privacy and won’t sell your personal information to anyone for any purpose. The information you provide will be used to process your orders, keep you up to date on our latest news, events and promotions and to maintain our internal record keeping. Our website uses industry standard secure sockets layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information that your credit card details.